Privacy Policy bet1 — Our Commitment to Protecting Your Data

1Personal Information We Collect

In operating the bet1 platform, we collect various categories of information from our players. This collection is necessary to enable us to provide a secure service, comply with legal requirements, and deliver a better gaming experience to you.

2How We Collect Your Information

Bet1 collects personal information through several different channels. Understanding how data is collected helps you make more informed decisions about the information you share with us.

• Account Registration: When you register a new account at bet1, you provide us directly with basic information such as your name, email, phone number, and date of birth.
• KYC Process: During identity verification, you upload supporting documents such as an ID card or passport and proof of address. These documents are processed securely and encrypted.
• Financial Transactions: Every time you make a deposit or submit a withdrawal request, our system automatically records the transaction details including amount, payment method, and timestamp.
• Gaming Activity: Our platform records every gaming session, including games played, bets placed, and wins or losses that occur. These records are essential for ensuring fairness and resolving any disputes.
• Cookie Technology: Your web browser automatically sends certain technical information to our servers when you access the platform. This includes your IP address, browser type and pages visited.
• Communications with Us: When you contact our customer support team via live chat or email, those conversations are recorded for quality and training purposes.

3Purpose of Personal Information Use

Bet1 uses collected personal information for legitimate and defined purposes. We do not process your data for any other purpose without obtaining your consent beforehand. Below are the primary purposes for which your data is used:

• Account Management: Creating, verifying and managing your player account, including processing logins, updating profile information and ensuring account security.
• Transaction Processing: Securely processing your deposits and withdrawals, verifying identity to prevent fraud and ensuring all financial transactions are conducted properly.
• Legal Compliance: Fulfilling legal obligations related to anti-money laundering (AML), counter-terrorism financing and reporting requirements to relevant authorities.
• Platform Security: Detecting and preventing fraud, account abuse, player collusion and any suspicious or harmful activity that threatens platform integrity.
• Customer Support: Providing effective assistance and technical support when you contact us, and resolving any disputes or complaints fairly.
• Service Improvement: Analysing platform usage patterns in aggregate (without identifying individuals) to improve platform features, performance and overall experience.
• Marketing Communications: Sending you promotional information, bonus offers and platform updates — only if you have given your consent to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support related to problem gambling and offering appropriate self-protection tools.

4Information Sharing & Disclosure

Bet1 does not sell or rent your personal information to any third party for marketing purposes. However, in certain limited situations, we may share your data with the following parties:

• Payment Service Provider: Transaction information that must be shared with FPX, DuitNow, TNG eWallet, Visa, Mastercard or crypto payment providers to securely process your payments.
• Game Software Provider: Minimum gaming data required by third-party game providers to operate the games you play on our platform.
• Identity Verification Agency: KYC details may be verified through third-party identity verification services that have obtained strict data compliance certification.
• Legal Authority: bet1 will disclose required information to authorities, law enforcement agencies, or courts when mandated by law or a valid court order.
• Business Partners: In the event of a merger, acquisition, or asset sale, player information may be transferred as part of the business transaction, subject to appropriate notice being given to players.

5Data Security Measures

Protecting players' personal information is bet1's highest priority. We continuously invest in security infrastructure and apply multiple layers of protection to keep your data safe at all times:

• 256-bit SSL/TLS Encryption: All communications between your browser and the bet1 servers are encrypted using the latest SSL/TLS protocols, ensuring no third party can intercept data in transit.
• Stored Data Encryption: Sensitive data stored in our databases is also encrypted using advanced encryption algorithms, providing an additional layer of protection even in the event of any incident.
• Two-Factor Authentication (2FA): Players are encouraged to enable two-factor authentication on their accounts for an extra layer of security during login.
• 24/7 Monitoring: Our security system monitors all platform activity around the clock to detect and respond to any threats or suspicious activity in real time.
• Regular Penetration Testing: bet1 conducts regular security testing and audits by independent security experts to identify and address any potential vulnerabilities.
• Internal Access Control: The principle of least privilege is applied — staff are only granted access to data required for their specific duties.

6Cookies & Tracking Technologies

The bet1 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled as they are critical to platform operation.
• Functional Cookies: Helping the platform remember your preferences such as language, display settings and game preferences to deliver a more personalised experience.
• Analytics Cookies: Enabling us to understand how players use the platform in aggregate, so we can improve platform features and performance. Analytics data does not contain any directly identifiable personal information.
• Security Cookies: Used to detect and prevent fraudulent activity, monitor suspicious login attempts, and protect player accounts from unauthorised access.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the bet1 platform.

7Your Rights Regarding Personal Data

As a bet1 player, you have certain rights regarding the personal information we hold about you. We respect and facilitate the exercise of these rights to the extent permitted by applicable law:

8Data Retention & Deletion Period

Bet1 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Below is a general guide to our data retention periods:

• Active Account Data: For as long as your account is active and you continue using the bet1 platform, we retain all information associated with your account.
• After Account Closure: Once an account is closed, we retain certain records for the minimum period prescribed by laws relating to financial matters and anti-money laundering — typically between 5 and 7 years.
• Transaction Records: Records of all financial transactions are retained for the period required for audit, legal compliance, and dispute resolution purposes.
• Communication Logs: Customer support communication records are retained for 2 years after the last interaction for quality assurance and reference purposes.
• Aggregated Analytics Data: De-identified usage data (not linkable to any individual) may be retained for a longer period for trend analysis and platform improvement purposes.

Once the defined retention period expires, bet1 will securely delete or anonymise the data using methods that ensure it cannot be recovered.

9Amendments to Privacy Policy

Bet1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

When we make material changes to this Privacy Policy, we will notify you via:

• A prominent notice on the bet1 platform homepage
• Email to your registered email address (for significant changes)
• In-account notification when you are logged in

The "Last updated" date at the top of this page will always reflect the date of the latest version of the Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how bet1 handles your personal information, please do not hesitate to contact us. Our Data Protection Team is ready to assist you.

• Live Chat 24/7: The fastest way to get help — log in to your account and use the live chat button located at the bottom right corner of the screen.
• Privacy Email: For more detailed written inquiries, contact us at [email protected]. We aim to respond to all emails within 3 business days.
• More Information: To learn more about your rights under Malaysia's data protection laws, you may refer to public resources provided by the Department of Personal Data Protection (JPDP) Malaysia.

Bet1 is committed to addressing every privacy-related inquiry and complaint seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.